Careers

Essential Duties and Responsibilities

• Provides compassionate care to patients.
• Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks.
• Receives animals to be admitted into boarding, is responsible for their proper identification and for recording their respective locations and belongings.
• Releases animals to their owners as directed; ensures that every animal released is clean and properly groomed prior to their release.
• Has the ability to communicate with owners and make them feel comfortable with leaving their pet(s) in our care.

• Can follow a regular schedule for cleaning and sanitizing all cages, suites, and related areas; changes litter boxes and food/water bowls.
• Can feed each animal as prescribed by the attending doctor or as the owner has requested and records appetites.
• Can medicate each animal needing medications and charting
• Understands the importance of prioritizing tasks and keeps oneself busy and productive during work shifts.
• Can maintain laundry for the boarding areas as well as other areas if assistance is needed.
• Can give baths and brush out patients.
• Can collect urine and fecal specimens.
• Can give toenail trims.
• Can recognize and report any unusual condition or abnormal behavior.
• Can assist doctors and technicians with the administration of medications or with patient restraint.
• Cleans equipment and facilities using required cleaning supplies; understands the importance of safety of use of chemicals (cleaning supplies) in our facility.
• Maintains the cleanliness of the hospital each day.
• Understands and carries out the daily, weekly and monthly chore list to maintain the hospital cleanliness, the equipment, and overall appearance of the hospital.
• Maintains positive, cooperative relationships with other employees.
• Performs other duties as assigned.

Essential Duties and Responsibilities

Veterinary Knowledge / Client Education

• Can answer clients’ inquiries about basic animal care questions and routine procedures.
• Can educate clients on over-the-counter products such as supplements and nutraceuticals; has full knowledge of heart-worm and external parasite preventives to promote client education and sales.
• Can accurately and empathetically communicate with clients.

Cash Handling

• Can prepare client invoices for services performed.
• Can accurately handle payment transactions via credit card, cash, or check.

Schedule Management

• Can work to maintain an effective veterinarian appointment schedule, screening emergencies, and prioritizing cases that need to be seen.

• Triage phone calls.

• Receives and relays telephone, fax, and email messages accurately and promptly.
• Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Can enter and update client and patient information into practice computer software.
• Has good computer skills and shows accuracy in inputting details.

Personal Conduct/Attitude/Teamwork

• Can maintain positive and cooperative relationships with other employees.
• Can display diplomacy and respect with team members even when busy or hectic.
• Feel and express a genuine liking for animals and their owners and for working in an animal care field.

Client Communication

• Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.
• Can assist intelligibly, pleasantly, and efficiently with clients, often doing several things at one time.
• Can outline costs and fees in a positive light while supporting hospital payment policies.

Other

• Performs other duties as assigned.

Essential Duties and Responsibilities

• Can provide compassionate care to patients and clients.
• Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks.
• Can legibly keep accurate medical records in accordance hospital policy.
• Can prepare and maintain the exam rooms and treatment areas.
• Can perform physical assessments; record observations legibly in files or computer.
• Can effectively restrain pets even when large or difficult.
• Understands all common vaccinations and vaccination protocols and can explain to clients.
• Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty.
• Maintains positive, cooperative relationships with other employees.
• Gives SQ, IM and IV injections.
• Can handle client’s medical questions with confidence and direct to veterinarians when appropriate.
• Can prepare estimates for procedures and discuss financial commitments with clients supporting hospital financial policies.
• Can explain necessary follow-up and homecare instructions.
• Understands usage, dosage, and common side-effects for commonly used prescription drugs and can readily explain them to the clients.

• Can maintain an appropriate inventory of all medical supplies as determined by the inventory control system.
• Can assist the veterinarian in medical, surgical and dental procedures; prepares patients for surgery; administers anesthesia; monitors patients during surgery and recovery; administers fluids.
• Can properly care for all surgical materials; keep the operating room properly stocked and prepared for surgery.
• Can perform emergency procedures such as control of bleeding, resuscitation with oxygen, opening airways, and external cardiac massage.

• Can perform clinical laboratory procedures such as fecal flotation exams, heartworm checks, skin scrapings, urinalysis, and fungal cultures; draws blood for laboratory analysis; maintains file of lab test results and ensures that test results are recorded in patient records.
• Can effectively position for and take radiographs.
• Can perform electrocardiograms.
• Can place IV catheters and properly care for them. Understands the use and care of IV pumps as well.
• Knows common disease states and can alert veterinarians when symptoms change or when concerns arise with hospitalized patients.
• Can prepare a patient and the machine for an ultrasound procedure.
• Can admit patients following hospital policy and doctors written orders.
• Can discharge patients based on the veterinarian’s orders, ensuring that patients are well groomed and in a medically appropriate state.

Essential Duties and Responsibilities

• Can provide compassionate care to patients and clients.
• Can conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks.
• Can legibly keep accurate medical records in accordance hospital policy.
• Can prepare and maintain the exam rooms and treatment areas.
• Can perform physical assessments; record observations legibly in files or computer.

• Can effectively restrain pets even when large or difficult.
• Knows all common vaccines and vaccination protocols and can explain to clients.
• Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty.
• Maintains positive, cooperative relationships with other employees.
• Can prepare estimates for procedures and discuss financial commitments with clients supporting hospital financial policies.
• Can explain necessary follow-up and homecare instructions.
• Can properly care for all surgical materials and equipment; keep the operating room properly stocked and prepared for surgery.

• Can set up clinical laboratory procedures such as fecal flotation exams, heartworm checks, skin scrapings, urinalysis, ear cytology and fungal cultures; maintains file of lab test results and ensures that test results are recorded in patient records.
• Can effectively position for and take radiographs.
• Understands the use and care of IV pumps.
• Can admit patients following hospital policy and doctors written orders.
• Can discharge patients based on the veterinarian’s orders, ensuring that patients are well groomed and in a medically appropriate state.
• Performs other duties as assigned including assisting in other areas.